Mental health support anytime, anywhere
Spring Health, Abbott’s comprehensive and confidential mental health resource, is here to support you and your family across a spectrum of needs.
When you – or others – need Spring Health contact details, get it fast. Download the Spring Health digital wallet card below to have Spring Health contact information directly on your phone.
DOWNLOAD THE DIGITAL WALLET CARD
Scan the QR code below to download the Spring Health digital wallet card. This can be shared with others as you help people get connected with Spring Health.*
iPhone users
Android users
Google Wallet must be downloaded on your device to access the wallet card.
The Spring Health digital wallet card can be shared with others as you help people get connected with Spring Health.
*Note: Share this site page with others to download a wallet card. iPhone users can share their wallet card directly via text with other iOS users.
HOW TO HAVE A CONVERSATION
Talking sincerely about a mental health need can make a difference in your relationships. It can be unfamiliar to start a discussion, and even more difficult with team members, family, or friends who may be struggling. What should I say? What shouldn’t I say?
If you want ideas on how to start, here are some conversation guidelines:
- Talk about and share your own emotional well-being and mental health to help reduce stigma.
- Check in with people often, especially during challenging times.
- If you think someone is having a difficult time, try to speak with them at a time and place where they feel safe and comfortable.
- Try asking “I’ve been worried about you. Can we talk about what you’re experiencing?” or “How can I help you find more information about supporting your mental health?”
- Listen actively and without judgment, and look out for themes in what they say (e.g. family or financial concerns).
- Encourage the person to take action and offer to connect them with Spring Health or other resources. Ask questions such as “What’s a good first step we can take?” or “How can I help?”
- Check in with the person after a couple days have passed. Let them know that you are still there to help.
- Don’t be afraid to ask whether someone is OK.
- Don’t ignore or avoid the person.
- Don’t try to solve the person’s problems; you are there to listen and to help connect them to support.
- Don’t force a conversation if the person becomes confused or upset. It’s alright to slow down or back up and wait for a better moment.
- Don’t pry into the person’s personal problems, but listen in a caring way if they choose to share them.
- Don’t downplay what the person is experiencing or tell them that ”Everything is fine,” or ”You’re worrying about nothing.”
- Don’t feel like you need to have all the answers. Listening is the best thing you can do.
- Don’t interrupt or rush the conversation.
- Don’t take it personally if the person becomes upset or angry.
- Don’t avoid seeking support yourself, if you’re unsure what steps to follow or if someone’s struggles feel overwhelming.
HOW TO HELP IF SOMEONE YOU KNOW IS IN CRISIS
Simply having a conversation with someone who is in pain might help save their life. Remember these four key steps when someone is in crisis:
- Listen: Give them the opportunity to express how they’re feeling.
- Offer resources: Direct them to available resources such as Spring Health, their personal licensed clinician if they already have one, or other national resources.
- Download the Spring Health digital wallet card and share it with others via text or email – so they always have access to Spring Health’s contact details.
- Get help: Call Spring Health crisis support for 24/7 immediate, confidential support from a licensed professional: 1-855-629-0554 (or, 1-800-626-0738), option 2
- Other national crisis support options are The National Suicide Prevention Lifeline: 1-800-273-8255; Crisis Text Line: Text HOME to 741741; Spanish National Suicide Prevention Lifeline 1-888-628-9454 available 24/7.
- Follow up: Check back in with the individual to make sure they are connected with a resource and have the support that they need.