How To | LiveLifeWell

Program Support

Get Castlight and Earn Points

Castlight is your go-to for exploring Abbott programs that support your physical and emotional well-being. A spouse/domestic partner covered on an Abbott medical plan may also access resources through Castlight.

How to Get Castlight

Create an account at mycastlight.com/abbott. You’ll need the following:
- Email address (personal or work)
- First and last name
- Date of birth
- Abbott UPI; spouses/domestic partners who are not Abbott employees add an “S” to the end of the employee’s number (ex: 1234567S), unless you are also an Abbott employee. In that case, create your account using your personal UPI (do not add an “S”) and when asked if you work for Abbott, select “No, I am a dependent.”

All U.S. employees are eligible to create a Castlight account and earn points, regardless of enrollment in an Abbott medical plan. If your spouse/domestic partner is covered on an Abbott medical plan this year, they can create an account, too.

Newly hired U.S. employees and their spouses/domestic partners are eligible to create a Castlight account; however, you will need to first complete your 2025 New Hire Enrollment within your first 31 days of your date of hire. Castlight will receive your eligibility after submitting your elections. You will be able to create an account approximately 7 business days after that date. If you do not receive the “Your Account is Ready” email from Castlight after 31 days from your date of hire or the date of being added to Abbott Medical Coverage, please contact Castlight Support at 844-711-7113.

HOW TO EARN 2026 WELLNESS CREDIT

Complete a single qualifying preventive care visit between October 1, 2024 and September 30, 2025, to save $300 on 2026 medical plan contributions (or $600 if your covered spouse/partner completes a visit, too).

QUALIFYING PREVENTIVE CARE VISITS:

Well Visit with a Primary Care Provider (PCP)
Breast cancer screening
Cervical cancer screening
Colorectal cancer screening
Osteoporosis screening
Prostate cancer screening

NOTE:  Employees may still complete the Health Assessment or Quest Biometric Health Screening, but they are NOT activities to earn the wellness credit toward 2026 medical plan contributions.

To complete a preventive care visit by September 30, 2025, you’ll want to take action now. Schedule an eligible preventive care visit with a provider. Partner with your medical plan to identify in-network providers.

GET MORE DETAILS BASED ON YOUR PLAN:

Blue Cross Blue Shield and UnitedHealthcare

FROM JAN. 1, 2025 – DEC. 31, 2025
Depending on when your claim is processed, your Castlight account will verify when the 2026 wellness credit is earned.
NOW
Schedule an eligible preventive care visit with a provider. Contact your Abbott Care Coordinators for any questions about preventive care visits coverage and using in-network providers.
- If you completed an eligible preventive care visit from October 1, 2024 – December 31, 2024, an Abbott Care Coordinator can confirm if your visit qualifies and ensure the claim was submitted and processed correctly; note it can take up to 90 days for your claim to be processed.
BEFORE SEPTEMBER 30, 2025
Complete an eligible preventive care visit. Your Provider will submit the claim to your medical plan for payment, which can take up to 90 days. Please note: Given the time it may take for a claim to fully process, you must complete a visit by September 30, 2025, so it can be processed by December 31, 2025, to qualify for a 2026 wellness credit.
BY DECEMBER 31, 2025
After the claim is processed for payment, completion of the visit will be verified with Castlight on your behalf by December 31. You do not need to submit anything to Castlight.

DID YOU KNOW?

Teladoc Primary360 offers a free virtual Annual Checkup within just a few days, and qualifies as a preventive care visit. Get started by creating an account.

New Hires & NEWLY ELIGIBLE in 2025

Already completed a preventive care visit?
If you completed a qualifying preventive care visit, even under a different medical plan, between October 1, 2024 and September 30, 2025:
- Contact your Abbott Care Coordinators for assistance and details on the documentation needed. Once the documentation is provided to your Abbott Care Coordinator, it will take 7-10 business days for evaluation.
- If a qualifiable preventive care visit was completed, completion of the visit will be verified by the Abbott Care Coordinator with Castlight on your behalf.
Need to complete a preventive care visit?
Please see the information above to schedule and complete a visit using your Blue Cross Blue Shield or UnitedHealthCare benefits by September 30, 2025. Once your claim is processed, completion of the visit will be verified by the Abbott Care Coordinator with Castlight on your behalf.

Surest

Schedule an eligible preventive care visit with a provider. Contact Surest Member Services for any questions about preventive care visits coverage and using in-network providers.
Complete the visit before September 30, 2025. Provider will submit claim to your medical plan for payment, which can take up to 90 days.
After the claim is processed for payment, completion of the visit will be verified with Castlight on your behalf by December 31. You do not need to submit anything to Castlight.
Your Castlight account will verify when the 2026 wellness credit is earned.

New Hires & NEWLY ELIGIBLE in 2025

Already completed a preventive care visit?
If you completed a qualifying preventive care visit, even under a different medical plan, between October 1, 2024 and September 30, 2025:
- Contact Castlight for assistance and details on the documentation needed. Once the documentation is provided to Castlight, it will take 7-10 business days for evaluation.
- If a qualifiable preventive care visit was completed, completion of the visit will be verified by Castlight on your behalf.
Need to complete a preventive care visit?
Please see the information above to schedule and complete a visit using your Surest benefits by September 30, 2025. Once your claim is processed, completion of the visit will be verified by Surest with Castlight on your behalf.

Kaiser

Schedule an eligible preventive care visit with a provider. Contact Member Services for any questions about making an appointment.
Complete the visit before September 30, 2025.
Log into your Castlight account to attest you completed a qualifying preventive care visit between October 1, 2024 and September 30, 2025. Go to Castlight > Benefits > Kaiser to complete the attestation steps by December 31, 2025.
Your Castlight account will update and verify the 2026 wellness credit is earned.

NEW HIRES & NEWLY ELIGIBLE IN 2025

Already completed a preventive care visit?
If you completed a qualifying preventive care visit, even under a different medical plan, between October 1, 2024 and September 30, 2025, log into your Castlight account to attest you completed the visit. Go to Castlight > Benefits > Kaiser to complete the attestation steps by December 31, 2025.
Need to complete a preventive care visit?
Please see the information above to schedule and complete a visit using your Kaiser benefits by September 30, 2025. Then, follow the steps to complete attestation by December 31, 2025.

Cigna Global Health

Schedule an eligible preventive care visit with a provider. Contact Member Services for any questions about making an appointment.
Complete the visit before September 30, 2025. Provider will submit claim to your medical plan for payment, which can take up to 90 days.
Log into your Castlight account to attest you completed a qualifying preventive care visit between October 1, 2024 and September 30, 2025. Go to Castlight > Benefits > Cigna Global Health to complete the attestation steps by December 31, 2025.
Your Castlight account will update and verify the 2026 wellness credit is earned.

NEW HIRES & NEWLY ELIGIBLE IN 2025

Already completed a preventive care visit?
If you completed a qualifying preventive care visit, even under a different medical plan, between October 1, 2024 and September 30, 2025, log into your Castlight account to attest you completed the visit. Go to Castlight > Benefits > Cigna Global Health to complete the attestation steps by December 31, 2025.
Need to complete a preventive care visit?
Please see the information above to schedule and complete a visit using your Cigna Global Health benefits by September 30, 2025. Then, follow the steps to complete attestation by December 31, 2025.

Hawaii HMSA

Schedule an eligible preventive care visit with a provider. Contact Hawaii HMSA Member Services for any questions about making an appointment.
Complete the visit before September 30, 2025. Provider will submit claim to your medical plan for payment, which can take up to 90 days.
Log into your Castlight account to attest you completed a qualifying preventive care visit between October 1, 2024 and September 30, 2025. Go to Castlight > Benefits > Hawaii HMSA to complete the attestation steps by December 31, 2025.
Your Castlight account will update and verify the 2026 wellness credit is earned.

NEW HIRES & NEWLY ELIGIBLE IN 2025

Already completed a preventive care visit?
If you completed a qualifying preventive care visit, even under a different medical plan, between October 1, 2024 and September 30, 2025, log into your Castlight account to attest you completed the visit. Go to Castlight > Benefits > Hawaii HMSA to complete the attestation steps by December 31, 2025.
Need to complete a preventive care visit?
Please see the information above to schedule and complete a visit using your Hawaii HMSA benefits by September 30, 2025. Then, follow the steps to complete attestation by December 31, 2025.

VERIFY WELLNESS CREDIT IN CASTLIGHT BY DEC. 31

After completing an eligible preventive care visit, your wellness credit will display in Castlight. It may take up to 90 days before you will see the completion displayed in Castlight, depending on your medical plan provider.

UHC & BCBS plan members: Completion of the visit will be verified by Quantum to Castlight for you by December 31, 2025.
Surest plan members: Completion of the visit will be verified by Surest to Castlight for you by December 31, 2025.
Regional plan members (Kaiser, Hawaii, Cigna Global): Contact your medical plan provider directly to learn what to do before December 31, 2025.

WHAT IS CONSIDERED A PREVENTIVE CARE VISIT?

Only preventive-coded medical claims are eligible for a wellness credit. If you discuss other medical issues with your provider during your visit, the claim may not be coded as “preventive.” Coverage can vary, so always confirm your specific coverage in advance.

Preventive Care Visit (Eligible for credit)

This type of visit is for a normal (routine) health check-up (screening).
Your doctor focuses on helping you to have good health by telling you things you can do to lower your chances of having health problems.
The new laws require most insurance companies to pay for some types of health screenings. You should check with your insurance company about what your plan might cover.

Office Visit (NOT Eligible for credit)

This type of a visit is to see your doctor because you are sick, you have a new health problem, or to follow up with your doctor on an existing condition.
Office visits may include talking about changes in your health and what to do about it (for example, you might need to change your medication, have a test, or see a different type of doctor that is a specialist).

Preventive Care Visit WITH an Office Visit (Confirm coverage with your provider)

During your preventive care visit, if you talk to your doctor about being sick, a new health problem, or an existing condition that requires treatment, you might have to pay for part of this visit.
Confirm coverage with your provider for preventive care eligibility.

How to Get Your Biometric Screening

Complete a free and confidential biometric screening through Quest Diagnostics. This simple blood draw will help you identify risks and areas for improvement.

Use your Castlight account to book your Quest Biometric Screening at a local Patient Service Center. Sign into Castlight and select Benefits > Quest Diagnostics to make your appointment.

NOTE: Completing a Quest Biometric Health Screening is NOT an eligible activity to earn the wellness credit toward 2026 medical plan contributions.

How to Prepare for Your Screening

Make sure you’re prepared for your biometric screening so you can get the best results. Here are a few things to keep in mind:

Appointments are required – no walk-ins will be allowed.
Allow 15-20 minutes for your appointment.
Your height, weight, waist measurement, blood pressure and a blood sample will be taken. The blood draw will be venipuncture.
You must fast 9-12 hours prior to the screening.
Take prescribed medications as you normally would.
Drink plenty of water before your appointment as this helps with your blood draw, but do not have any other beverages (like black regular or decaf coffee, juice, or soda).
For Patient Service Center appointments, bring your driver’s license to your appointment. The name on your ID will need to match the information in your Quest account in order to attend your appointment. You will not need to provide your insurance card even when the check-in process asks for one.

HOW TO GET A FLU SHOT

A flu shot is a simple way to protect yourself and those around you from the flu. Abbott medical plan participants and their covered dependents can visit their in-network physician or an in-network convenient care clinic for their free flu shot. If you go out-of-network, your flu shot is covered once you meet your deductible and pay coinsurance. Contact your medical plan provider to learn more and access your free preventive benefits. If you’re in the HIP PPO or Traditional PPO plans, call the Abbott Care Coordinators at 888-614-1011.

CASTLIGHT ACCESSIBILITY

Castlight is available in multiple languages to support your preferences. Based on your phone or computer language setting, your Castlight account will display in your preferred language.

Available options include:

Chinese (Simplified)
Chinese (Traditional)
Dutch (Netherlands)
English
Filipino
French (Canada)
French (France)
German (Germany)
Italian
Japanese
Korean
Malay
Polish
Portuguese (European)
Portuguese (Brazil)
Russian
Somali
Spanish (Latin America)
Spanish (European)
Thai
Turkish
Vietnamese

YOUR PRIVACY IS ALWAYS PROTECTED

All of the information in your Castlight account is completely confidential. Abbott will not have access to your personal health information. The only information that will be shared with Castlight is that a preventive care visit was completed. No details on the type of screening or visit are ever shared with Abbott or Castlight. One of the reasons Abbott partners with Castlight, an independent company, is to help you feel confident that personal results will not be reported to Abbott.